Gilded Hair Privacy Policy 2018
At THE BERKSHIRE HAIR HUB we are committed to Protecting and respecting your privacy.
Any questions regarding this policy or private practices should be sent by email to: info@theberkshirehairhub.com or by writing to The Berkshire Hair Hub, Unit 18, Holme Grange, Heathlands Road, Wokingham, Berkshire RG42 3AW.
Last Updated on 24th May 2018. This Privacy Policy is effective immediately for Users after that date.
THE BERKSHIRE HAIR HUB qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.
THE BERKSHIRE HAIR HUB respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.
1. Definitions
In this Policy the following terms have these meanings:
“Cookie” means a small text file placed on your computer or device by our website when you visit our website;
“Our website” means this website; www.gildedhair.com
· “Personal data” means data that we process which is any information that can be personally attributable to an individual such as a name, email address or telephone number; Processed into Phorest software database (www.phorest.com) for Gilded Hair’s own use for salon promotions and appointment confirmations and reminders.
· “We/Us/Our” means THE BERKSHIRE HAIR HUB, Unit 18, Holme Grange, Heathlands Road, Wokingham, RG40 3AW
2. About this policy
This policy describes:
The types of information that we may collect from you when you access or use our website – www.gildedhair.com; Facebook or interact with us;
and
Our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to information we collect through our services and in the electronic communications sent through or in connection with our services.
Our Data Protection Officer
The Data Protection Officer at THE BERKSHIRE HAIR HUB is Joanne Gilder
3. What data do we collect?
Some data will be collected automatically by our website and other data will only be collected if you voluntarily submit it.
Data collected that you have voluntarily submitted may be personally identifiable data.
Depending upon your use of our website, we may collect some or all of the following data:
Name
Email addresses
Telephone number
Enquiry message/detail
4. How we use the information we collect
We use the information that we collect from you in a variety of ways.
This includes: Facebook, our web site (www.theberkshirehairhub.com), on site
Operations
We use the information to provide the services and information that you request and to respond to enquiries, requests and questions.
Cookies and tracking technologies
We use collected information through cookies and similar technologies to:
To operate the ‘Live Chat’ widget on Facebook website which allows users to chat live with us.
5. Storing and sharing your data
if you are an active client.
Where do we keep your data?
Personally identifiable data that you submit through our website will not be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).
Your data may be stored at the following:
Our office
Your data is stored securely at on our internal, secured company network via Phorest software (www.phorest.com).
Some data, such as your name and email address will be stored on Phorest software within their email marketing software system. We do not hold any sensitive personal data in Phorest (www.phorest.com) and is hosted securely, running under HTTPS.
Website backup servers
As we regularly and securely back up on phorest website.
Do We Share Your Data?
No, THE BERKSHIRE HAIR HUB will never share your data with any third-party.
6. Right of consent withdrawal
You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at info@theberkshirehairhub.com
7. Change or review of information
If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.
For more information regarding the termination or deletion of your information, please refer to Section 9: Termination of this Privacy Policy.
8. Accessing or correcting your personal information
We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
You have the right to ask for a copy of any of your personal data held by us.
We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, and irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.
Please contact our Data Protection Officer for more information on this process.
9. Termination of this Privacy Policy
You may at any time review or change the personal information we maintain about you by contacting THE BERKSHIRE HAIR HUB. Upon your request, we will delete your contact information and personal data from our active databases.
This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of Gilded Hair services. If you are dissatisfied with THE BERKSHIRE HAIR HUB, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the services. THE BERKSHIRE HAIR HUB reserves the right to terminate or suspend your access to and use of the services without notice, if we believe, in our sole discretion that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where THE BERKSHIRE HAIR HUB has reasons to believe that their use is in violation of this Privacy Policy.
10. Children’s privacy
Gilded Hair does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information.
11. Changes to this policy
THE BERKSHIRE HAIR HUB reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
12. Governing law
This Privacy Policy and the use of the Website are governed by the laws of United Kingdom. The parties undertake to first try to resolve the dispute with by negotiation. If the parties fail to reach an amicable resolution through negotiation, THE BERKSHIRE HAIR HUB agrees to submit the dispute to the competent Court of United Kingdom.
14. Miscellaneous
THE BERKSHIRE HAIR HUB is controlled, operated and administered entirely within the United Kingdom.
If you are accessing the THE BERKSHIRE HAIR HUB website from another jurisdiction, please be advised that you are transferring your personal information to THE BERKSHIRE HAIR HUB in United Kingdom and, by using the website, you consent to that transfer and to abide by the applicable laws concerning your use of the website and your agreements with us.
This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.
15. Contacting us
If you have any questions about our website or this Privacy Policy or if you would like to request personal data that we may currently hold of yours, please contact our Data Protection Officer, Joanne Gilder by telephone on 0118 327 6073, by emailing info@theberkshirehairhub.com, The Berkshire Hair Hub, Unit 18, Holme Grange, Heathlands Road, Wokingham, RG40 3AW